Marina Bay Sands
Facility Manager Portal
Overview
📊 Operations Overview
🏢 Live Status Board
📈 Performance Trends
📸 Cleaning Verification
🔧 Facility Issues
🎯 SLA Compliance
Version 1.0.0
© 2026 ALIX

Operations Overview

Real-time facility overview · Last updated 2 min ago
✨
92%
Overall Restroom Health
↑ +5% from last month
How is this calculated?
Health = (Cleanliness × 0.40) + (Supply × 0.25) + (Air Quality × 0.15) + (Incident Score × 0.20)
Cleanliness (40%)AI photo score + sensor data from robot cleaning cycles
Supply (25%)Avg fill level of soap, paper, bins from IoT sensors
Air Quality (15%)Ammonia & humidity sensors, freshness index
Incident (20%)100 - (open incidents × 10). Max deduction 100
TrendCompared vs same period last month (rolling 30d avg)
Real-time from ALIX robots, IoT sensors, AI vision model. Refreshes every 5 min.
⏱️
96.2%
SLA Compliance Rate
↑ +2.1% from last month
How is this calculated?
SLA % = (Compliant Events / Total SLA Events) × 100
SLA EventsEvery scheduled clean, incident response, daily cycle check
CompliantEvent completed within configured SLA target time
SLA TargetsClean interval ≤60m, Incident response ≤10m, Min 6 cycles/day
Trendvs previous calendar month
From task completion logs, robot telemetry, incident timestamps. Updated hourly.
🤖
8 / 10
Active Robots
99% fleet uptime
How is this calculated?
Active Robots = Robots with status "Online" or "Cleaning"
Fleet Uptime = (Total Online Hours / Total Possible Hours) × 100
8 ActiveCurrently online, cleaning, or idle-ready
2 OfflineCharging (1), Maintenance (1)
99% UptimeFleet operational availability over last 30 days
Real-time robot telemetry. Updated every 30 seconds.
🛡️
156
Incidents Resolved
↑ 95% auto-resolved
How is this calculated?
Resolved = Auto-resolved by ALIX + Resolved by Staff
Auto-resolve Rate = Auto-resolved / Total × 100
156 TotalAll incidents detected and resolved this month
95% AutoSpills, routine issues handled by robot without human intervention
5% ManualEscalated to staff (biohazard, refills, facility issues)
From incident log: sensor alerts, user reports, robot detections. Updated real-time.
Restroom Health Score Trend
On Target
Jan Mar May Jul Sep Nov
Chart Legend
Blue LineDaily avg Restroom Health Score (weighted composite, see KPI formula)
Green DashSLA target threshold (90%) - configured in SLA & Policy
X AxisMonths (Jan-Dec). Each point = monthly avg score
Y AxisHealth score 0-100%. Higher = cleaner facility
Shaded AreaConfidence band showing variance across all restrooms
Aggregated from all restroom health scores. Monthly rolling average.
Target line at 90% (green dashed). Actual trend shows steady improvement from 78% to 92% over 12 months.
Today's Snapshot
Cleans Completed 47 / 52
Avg Response Time 3.2 min
Active Incidents 2
User Satisfaction 4.8 / 5.0
Robots Active 8 / 10
Incident Resolution
This Month
156
Total
Auto-resolved by ALIX 78%
Resolved by Staff 17%
Pending 5%
Chart Legend
Resolution Rate = (Auto + Staff Resolved) / Total Incidents × 100
Blue (78%)Auto-resolved: Robot detected & cleaned (spills, routine) without human intervention
Green (17%)Staff resolved: Escalated to janitor (biohazard, refills, deep clean)
Amber (5%)Pending: Open incidents not yet resolved, within SLA window
Center NumberTotal incidents raised this month across all restrooms
From incident log: sensor alerts, user reports, robot detections. Updated real-time.
Facility Scores Ranking
Chart Legend
Facility Score = Avg Restroom Health across all restrooms in that zone
Green BarScore ≥ 90% — Excellent, exceeding SLA targets
Amber BarScore 75-89% — Acceptable, needs monitoring
Red BarScore < 75% — Below SLA, action required
RankingSorted by descending score. Helps identify underperforming zones
Avg of all restroom health scores within each facility zone. Updated every 5 min.
1
Ground Floor Male
96%
2
Level 2 Female
94%
3
Ground Floor Female
91%
4
Basement Unisex
82%
Operations Overview gives C-level & facility managers a single-glance value summary. All metrics are read-only. Export generates a branded PDF report for board presentations.

Live Status Board

Real-time restroom status across your facility
LIVE
🏢
24
Total Restrooms
✅
19
Clean / Within SLA
⚠️
3
Needs Attention
🚨
2
SLA Breach
Tile Legend: Green (90-100%) — Clean, within SLA Amber (75-89%) — Due soon, needs attention Red (<75%) — SLA breach, overdue Blue — Cleaning in progress
How tile scores are calculated
Tile Score = Real-time Restroom Health Score
= (Cleanliness × 0.40) + (Supply × 0.25) + (Air × 0.15) + (Incidents × 0.20)
Score %Same composite health formula as Operations Overview (see KPI)
"Cleaned X ago"Time since last completed cleaning cycle by robot or staff
"Due in X min"Time until SLA max-interval threshold (60 min) is breached
"SLA BREACH"Max clean interval exceeded. Shows minutes overdue
"In progress"Robot currently cleaning. Score hidden until cycle completes
Real-time sensor + robot data. Auto-refreshes every 30 seconds.
Ground Floor
8 restrooms · Last updated 30s ago
G-Floor
Male A
96%
Cleaned 12 min ago
G-Floor
Female A
94%
Cleaned 18 min ago
G-Floor
Male B
72%
Due in 8 min
G-Floor
Female B
91%
Cleaned 22 min ago
G-Floor
Accessible
98%
Cleaned 5 min ago
G-Floor
VIP Lounge
58%
⚠ SLA BREACH - 14min overdue
G-Floor
Staff WC
89%
Cleaned 28 min ago
G-Floor
Lobby Unisex
—
🤖 Cleaning in progress
Level 2
6 restrooms · Last updated 30s ago
Level 2
Male
93%
Cleaned 15 min ago
Level 2
Female
95%
Cleaned 10 min ago
Level 2
Family Room
68%
Due in 3 min
Level 2
Office Wing
90%
Cleaned 20 min ago
Level 2
Food Court
52%
⚠ SLA BREACH - 22min overdue
Level 2
Accessible
87%
Cleaned 35 min ago
Simplified read-only Digital Twin. Customers see cleanliness status without operational controls. Color-coding (Green/Amber/Red/Blue) gives instant understanding. Click a tile to see supply levels and last-cleaned details (drill-down modal).

Performance Trends

Track improvements over time
Cleanliness Score Trend
↑ +14% over 90 days
Target 90% Jan Apr Jul Oct
Chart Legend
Cleanliness Score = AI Vision Score (post-clean avg across all restrooms)
Green LineMonthly avg cleanliness score from AI photo analysis
Green DashTarget threshold (90%) from SLA configuration
+14% over 90d(Current score - Score 90 days ago) / Score 90 days ago × 100
Data PointsMonthly avg from daily AI vision scores of all after-clean photos
AI vision model scoring all robot after-cleaning photos. Monthly average.
Staff Productivity Gains
Tasks per Staff per Day
14
22
Jan
14
24
Feb
15
26
Mar
14
28
Apr
13
31
May
14
32
Jun
Before ALIX
With ALIX
Chart Legend
Tasks/Staff/Day = Total Completed Tasks / Active Staff Count / Working Days
Grey BarPre-ALIX baseline: manual tasks per staff member per day (historical)
Blue BarWith ALIX: tasks completed per staff (humans focus on high-value tasks)
GrowthStaff handle 2x more tasks because robots cover routine cleaning
Task completion logs + HR attendance data. Monthly aggregation.
Avg. Incident Response
3.8m
Average Response Time
↓ 72% faster than pre-ALIX
Target: < 5 min Current: 3.8 min
Metric Details
Avg Response = SUM(Response Times) / Count of Incidents
Response Time = First Action Timestamp - Incident Detected Timestamp
DetectionSensor alert, user report, or robot camera detection
First ActionRobot arrives or staff acknowledges the incident
Progress BarCurrent avg vs SLA target (<5 min). Green = within target
72% fasterCompared to pre-ALIX baseline avg of 13.5 min
Incident timestamps from sensor + robot logs. Rolling 30-day average.
Avg Cleans per Day
32
Cleans Completed Daily
↑ +8% from last month
24
By Robot
8
By Staff
Metric Details
Avg Cleans/Day = Total Completed Cleans / Days in Period
32 TotalAverage daily cleans across all restrooms (robot + staff combined)
24 RobotAutonomous cleaning cycles by ALIX fleet (75% of total)
8 StaffManual cleans: deep clean, refills, human finish tasks
Task completion logs. Rolling 30-day average.
Customer Satisfaction
4.8
Out of 5.0 Stars
↑ from 3.9 pre-ALIX
⭐⭐⭐⭐⭐
Based on 1,247 feedback responses
Metric Details
CSAT = SUM(All Ratings) / Count of Responses
Scale: 1 (Very Poor) to 5 (Excellent)
Data SourceQR code feedback kiosks at restroom exits + mobile app surveys
Response Count1,247 responses in selected period (last 90 days)
Pre-ALIXHistorical baseline avg of 3.9/5 from same feedback system
Improvement(4.8 - 3.9) / 3.9 × 100 = 23% increase in satisfaction
Feedback kiosk system + mobile app. Aggregated over selected time period.
Performance Trends is designed for quarterly reviews and board presentations. All charts are exportable. The before/after comparison reinforces ALIX's value proposition.

Cleaning Verification

Before & after vision verification captured by ALIX robots
📸
94
Vision Scans Today
✅
47
Verified Clean Cycles
🤖
96%
AI Quality Pass Rate
⚠️
2
Flagged for Review
Metrics Guide:
Cleaning Verification Metrics
Vision ScansTotal before + after vision scans taken by all robots today. Each fixture = 2 scans (before + after)
Verified CyclesComplete clean cycles where both before & after scans passed AI review. = Scans / 2 where both scored ≥80%
AI Pass Rate = Cycles with Score ≥ 80% / Total Cycles × 100
Quality Score = Weighted avg of 12 inspection parameters (see AI checklist)
Quality ScorePer-cycle: AI vision model scores 12 parameters (bowl, seat, lid, sink, mirror, soap, paper, bin, urinal, handles, freshener, odor). Each 0-100, weighted avg = final score
Pass (≥80%)All critical parameters met. No human follow-up needed
Flagged (60-79%)One or more parameters below threshold. Human review required
Fail (<60%)Multiple critical failures. Automatic re-clean dispatched
AI vision model (YOLOv8 + custom cleanliness classifier). Vision data stored 90 days for audit.
Ground Floor Male A - Stall #3
Robot R-01 · Cycle #12 · Today 10:32 AM
Verified Clean
Before
After
Before cleaning
After cleaning
Before
Toilet
After
Toilet
Before
Sink
After
Sink
Before
Urinal
After
Urinal
Before
Mirror
After
Mirror
94
Quality Score: 94%
AI-verified · Duration: 6m 12s
Robot Chemical & Supply Levels
R-01
Chemical Supply Monitoring
Level % = Current Volume / Max Tank Capacity × 100
Est. Cycles = Current Volume / Avg Consumption per Cycle
Green (≥50%)Sufficient supply for continued operation
Amber (25-49%)Refill recommended within next shift
Red (<25%)Critical — refill required, auto-alert sent to staff
IoT sensors in robot tanks. Real-time level monitoring. Auto-alerts at 25% threshold.
🧪 Cleaning Solution
72% ~18 cycles left
Multi-surface disinfectant · Tank: 2.5L / 3.5L
🚽 Toilet Bowl Cleaner
38% ~8 cycles left
Acid-based descaler · Tank: 0.95L / 2.5L
🚿 Urinal Cleaner
85% ~24 cycles left
Enzymatic urinal descaler · Tank: 3.0L / 3.5L
💧 Clean Water
60% ~15 cycles left
Fresh water rinse supply · Tank: 3.0L / 5.0L
🗑️ Waste Water Tank
45% 55% capacity remaining
Dirty water collection · Tank: 2.25L / 5.0L · Empty at ≥80%
🌿 Air Freshener Cartridge
18% ~4 cycles left
Eucalyptus mist cartridge · ⚠ Replace soon
Next scheduled refill: Today 2:30 PM (1h 45m)
AI Cleanliness Analysis
🤖 AI
Automated Inspection Results
ALIX robot camera captures before & after photos at each fixture. AI vision model scores cleanliness on 12 parameters.
✓
Toilet bowl - clean, no stains
✓
Seat & lid - sanitized
✓
Washbasin - clean, no residue
✓
Sink & counter - clean
✓
Mirror - streak-free
✓
Soap dispenser - filled (60%)
!
Paper towel - low (25%)
✓
Waste bin - emptied
✓
Urinal - flushed & clean
✓
Door handles - sanitized
✓
Air freshener - active
✓
No odor detected
Score by Area
Toilet & Seat96%
Urinal98%
Sink & Mirror95%
Supplies72%
Air & Odor100%
Cycle Stats
6:12
Duration (min)
4
Fixtures Cleaned
0.8L
Water Used
12
Vision Scans
Today's Cleaning Verification Log
Time Restroom Robot Before After Quality Score AI Verdict Duration Action
10:32 AM GF Male A - Stall #3 R-01
Before
After
 94% ✓ Pass 6m 12s
10:15 AM GF Female A - Full R-02
Before
After
 97% ✓ Pass 8m 45s
09:48 AM L2 Male - Urinals R-04
Before
After
 91% ✓ Pass 5m 30s
09:22 AM L2 Food Court - Stall #1 R-07
Before
After
 72% ⚠ Flagged 7m 18s
09:05 AM GF Accessible R-01
Before
After
 98% ✓ Pass 4m 52s
08:40 AM Basement Unisex - Sink Area R-04
Before
After
 58% ✗ Fail 9m 05s
Vision Verification Coverage
Toilet / Stalls 100% covered
Sinks & Counters 100% covered
Washbasins 96% covered
Mirrors 92% covered
Urinals 100% covered
Supply Dispensers 88% covered
Weekly Quality Score Trend
88%
Mon
91%
Tue
89%
Wed
93%
Thu
90%
Fri
95%
Sat
96%
Sun
Cleaning Verification is the trust-builder for customers. ALIX robot cameras capture before/after vision scans of every fixture. AI vision model auto-scores cleanliness on 12 parameters. Flagged items trigger human staff re-clean. Vision data is stored for SLA audits and compliance reporting. The slider comparison lets customers visually confirm quality.

Facility Issues & Maintenance

Non-cleaning issues detected by ALIX robots — escalated to maintenance staff
🔧
14
Issues Detected This Week
⏳
5
Open / Pending Resolution
⏱️
2.4 hrs
Avg Resolution Time
✅
38
Resolved This Month
Issue Types: 💧 Water Leakage 🪑 Broken Seat 🚰 Water Clogging 🔄 Faulty Flush 🧴 Broken Dispenser
Issue Type Definitions
💧 Water LeakageDetected by floor moisture sensor + AI camera vision. Severity: Critical. Auto-escalated immediately
🪑 Broken SeatAI vision detects cracks, chips, loose fittings on toilet seats. Severity: High
🚰 Water CloggingWater flow sensor detects slow drain or overflow. Severity: Critical
🔄 Faulty FlushFlush mechanism sensor detects incomplete flush or button failure. Severity: Medium
🧴 Broken DispenserDispenser sensor detects jam or AI vision spots physical damage. Severity: Medium
All issues detected by ALIX robot sensors + AI vision during cleaning cycles. Auto-reported to maintenance queue.
Active Issues (5)
💧
Water Leakage - Pipe Joint
GF Male A · Under sink area
Detected by R-01 · Today 9:15 AM · Continuous drip from pipe joint
Critical In Progress 👷 Rajesh K.
🪑
Broken Toilet Seat - Cracked Hinge
L2 Female · Stall #2
Detected by R-04 · Today 8:42 AM · Left hinge cracked, seat unstable
High Assigned 👷 Kumar S.
🚰
Water Clogging - Slow Drain
GF Male B · Stall #1
Detected by R-02 · Today 7:58 AM · Toilet drain rate 80% slower than normal
Critical Open Unassigned
🔄
Faulty Flush Mechanism
L2 Food Court · Stall #3
Detected by R-07 · Yesterday 4:30 PM · Button press not triggering full flush
Medium Assigned 👷 Amir H.
🧴
Broken Soap Dispenser
GF Accessible · Main sink
Detected by R-01 · Yesterday 2:15 PM · Pump mechanism jammed
Medium Open Unassigned
🪑
Toilet Seat Loose Hinge
Basement Unisex · Stall #1
Detected by R-04 · 2 days ago · Right hinge loose, wobble detected
Medium Resolved 👷 Wei L. · Fixed in 30m
🚰
Drain Clogging - Cleared
L2 Food Court · Stall #2
Detected by R-07 · 3 days ago · Overflow risk, paper blockage
Critical Resolved 👷 Rajesh K. · Fixed in 1.2h
🔄
Flush Valve Replaced
GF Male B · Stall #3
Detected by R-02 · 4 days ago · Incomplete flush cycle
Medium Resolved 👷 Amir H. · Fixed in 55m
Showing 8 issues (5 active, 3 resolved) View all 38 issues →
💧 Water Leakage - Pipe Joint
GF Male A · Under sink area · Issue #FM-2024-0147
Critical
💧 Robot Vision Capture 9:15 AM - Water pooling detected under sink pipe
🤖 AI Confidence: 94.7%
🤖 AI Auto-Generated Issue Report
Moisture sensor triggered at 9:15 AM under sink unit in GF Male A. Robot camera confirmed water pooling (est. 200ml) originating from the hot water pipe joint. Drip rate: ~2 drops/sec. Risk of floor damage if unresolved within 4 hours.
Resolution Timeline
Detected
9:15 AM · Robot R-01 moisture sensor + camera
Auto-Reported
9:15 AM · Ticket #FM-2024-0147 created, SMS sent to supervisor
Assigned
9:22 AM · Rajesh K. (Plumber) acknowledged
In Progress
9:45 AM · Technician on-site, inspecting joint
Resolved
Pending · Est. completion: 11:00 AM
Est. Repair Time
1.5 hrs
Priority Level
P1
Parts needed: Pipe joint seal, Teflon tape, Wrench set
Maintenance History — GF Male A
💧Pipe leak (same joint)
Mar 18 · Fixed in 1.8h
🚰Drain slow
Mar 5 · Fixed in 0.5h
💧Pipe leak (same joint)
Feb 22 · Fixed in 2.1h
🔄Flush valve weak
Feb 10 · Fixed in 1.0h
🤖 AI Preventive Maintenance Recommendation
This pipe joint has leaked 3 times in 6 weeks. Patch repairs are no longer effective. Recommend full pipe section replacement during next scheduled maintenance window (est. 4 hrs). This will prevent recurring emergency callouts and reduce downtime by ~85% for this restroom.
Weekly Issue Trend
↓ 23% vs last month
3
2
1
W1
2
3
2
W2
1
2
3
W3
1
1
1
W4
Critical Medium/High Low
Issue Trend Chart
Issues per Week = Count of new issues detected by severity level
CriticalWater leakage, clogging — immediate escalation required
Med/HighBroken seats, faulty flush, broken dispensers — fix within shift
LowSurface damage, cosmetic issues — schedule for maintenance window
↓ 23%(This month total - Last month total) / Last month × 100
From ALIX robot detection logs. Weekly aggregation by severity.
Recurring Issues by Location
Restroom Issue Freq Avg Fix Status
GF Male A 💧 Pipe leak 4x 2.1 hrs In Progress
L2 Food Court 🚰 Drain clog 3x 1.8 hrs Resolved
L2 Female 🪑 Seat damage 2x 0.5 hrs Assigned
GF Accessible 🧴 Dispenser 2x 0.3 hrs Open
Basement 🔄 Flush 1x 1.0 hrs Resolved
⚠️ GF Male A pipe leak has recurred 4 times this month. Recommend full pipe replacement during next maintenance window.
Facility Issues separates non-cleaning problems from routine cleaning. ALIX robots detect these during cleaning cycles via sensors + AI vision, auto-create tickets, and escalate to maintenance staff. This page helps facility managers track infrastructure health, identify recurring issues, and plan preventive maintenance. Issues outside ALIX scope: plumbing, fixtures, structural damage, electrical.

SLA Compliance Report

Contract performance and breach analysis
Overall SLA Compliance
96.2%
Compliant
Target: 95% | Last month: 94.1%
SLA Compliance Ring
Overall SLA % = Weighted avg of all SLA categories:
= (Clean Interval Compliance × 0.35) + (Incident Response × 0.25)
  + (Daily Cycle Target × 0.20) + (Quality Score × 0.20)
Green ArcPercentage of SLA events that were compliant
Grey ArcPercentage of SLA events that breached
Target: 95%Contractual SLA target agreed with customer
All SLA events for selected month. Weights configurable in SLA & Policy page.
SLA Breakdown
Max Time Between Cleans (60m) 97.8%
Incident Response (10m) 95.4%
Min Daily Cycles (6/day) 91.2%
Quality Score (90%+) 98.1%
SLA Breakdown Details
Each SLA % = Compliant Events / Total Events for that category × 100
Clean Interval% of restrooms cleaned within 60-min max. Measured: last clean timestamp to next clean start
Incident Response% of incidents where first response was within 10 min of detection
Daily Cycles% of restrooms that received ≥6 cleaning cycles in the day
Quality Score% of cleaning cycles where AI quality score was ≥90%
Green Bar≥95% compliance — meeting SLA target
Amber Bar90-94% — below target, needs attention
Calculated from task logs, incident timestamps, and AI scores. Monthly aggregation.
Breach Summary
7
Total Breaches This Month
↓ 58% from last month (17)
Cleaning interval exceeded 4
Slow incident response 2
Missed daily cycle target 1
Breach Summary
Total Breaches = Count of SLA events where target was exceeded
Trend = (Current Month Breaches - Last Month) / Last Month × 100
Interval ExceededRestroom not cleaned within 60-min max window
Slow ResponseIncident not attended within 10-min SLA
Missed CycleRestroom received <6 cleans in a day
↓ 58%(7 current - 17 last month) / 17 × 100 = 58% reduction
From SLA monitoring engine. Each breach auto-logged with root cause analysis.
Breach Log
March 2026
Date & Time Restroom SLA Type Breach Duration Root Cause Resolution
Mar 28, 14:22 GF Male B Interval 8 min overdue Robot charging, no backup Resolved
Mar 27, 11:45 L2 Food Court Response 12 min late Peak hour congestion Resolved
Mar 25, 09:10 L3 Office Wing Interval 5 min overdue Staff break overlap Resolved
Mar 22, 18:30 GF VIP Lounge Interval 11 min overdue VIP event overflow Resolved
Mar 18, 13:05 L2 Female Response 7 min late Sensor delay Resolved
Multi-Site SLA Comparison
For customers managing multiple facilities
Facility Compliance Breaches Avg Response Health Score Status
Marina Bay Tower A 97.2% 3 3.1 min 94% Excellent
Marina Bay Tower B 96.2% 7 3.8 min 92% Good
Orchard Road Mall 93.5% 12 4.5 min 88% Needs Review
Changi Terminal 3 98.8% 1 2.4 min 97% Excellent
SLA Compliance is critical for contract renewals. The breach log with root cause analysis shows transparency. Multi-site comparison helps portfolio managers benchmark facilities. PDF export is essential for quarterly business reviews.

Request a Pilot

Start your ALIX journey in 4 simple steps
1
Assessment
Tell us about your facility. We analyze your restroom layout, traffic patterns, and current operations.
2
Custom Plan
We design a tailored deployment plan with robot count, zones, and SLA targets specific to your needs.
3
Pilot Deploy
30-day pilot with 2-4 ALIX robots. Full monitoring, reporting, and dedicated support included.
4
Scale Up
Review pilot results, optimize configuration, and expand to full facility coverage.
Facility Assessment Form
What's Included in the Pilot
🤖
2-4 ALIX Robots
Fully configured for your restroom layout
📊
Full Analytics Dashboard
Real-time monitoring and reporting from day 1
👨‍💼
Dedicated Support Manager
On-site setup + remote support throughout
📋
Comprehensive Pilot Report
Before/after analysis, ROI proof, recommendations
🔄
No Long-term Commitment
30-day trial. Scale up only if you're convinced

Ready to transform your restroom operations?

Join 50+ facilities across Southeast Asia already using ALIX

The pilot request page is the conversion funnel. Simple form + clear value props reduce friction. The 4-step process sets expectations. CTA banner reinforces social proof ("50+ facilities").